Welcome to Explore Canary, your trusted partner for exceptional experiences in the Canary Islands.
Our mission is to ensure that every excursion, tour, activity and accommodation booked through us not only meets but exceeds your expectations.
These Terms and Conditions are designed to provide a clear and mutual understanding of our service commitment to you, outlining the responsibilities and expectations of all involved parties.
Agencia inmobiliaria y venta de excursiones.
CIF: Y7113137X
Explore Canary offers a wide range of carefully selected excursions, tours, activities, real estate services and marketing to enhance your visit to the Canary Islands. From booking to the completion of your adventure, we are dedicated to providing a memorable experience. This document describes the contractual agreement between you, our valued client, and Explore Canary, ensuring transparency and trust throughout your journey with us.
The person booking must be at least 18 years old and have the authority to bind all participants to these conditions.
Accurate and complete information at the time of booking is essential to provide the exceptional service you expect. This includes personal information for all participants, specific needs, and any preferences or requirements.
Once booked, you will receive confirmation detailing the service chosen, including dates, times, and any relevant information needed for your experience.
Some service may require a deposit at the time of booking, with the remaining balance payable on the day of the activity. Payment methods and deadlines will be communicated clearly during booking.
All prices include applicable taxes, fees, and charges, with no hidden costs. We aim for transparency in all aspects of our service.
Should any changes in taxes, fees, or charges affect the excursion price, we will promptly notify you and adjust your reservation accordingly.
Value Guarantee: Explore Canary is committed to offering the best value for your experiences.
We understand that plans can change. Explore Canary offers a flexible cancellation policy based on the cancellation terms specified for each activity.
If you need to modify your booking, we will do our best to accommodate your request, depending on availability and possible price adjustments.
In the rare event of an excursion cancellation by the operator due to unforeseen circumstances, Explore Canary will offer alternative arrangements or a full refund, minimizing disruption to your plans.
In the event of a no-show, refunds will not be provided under any circumstances. Please ensure timely arrival to avoid inconvenience.
Explore Canary collaborates exclusively with top-rated excursion providers known for quality, reliability, and outstanding service. We rigorously vet all partners to ensure they meet our high standards.
Your feedback is vital to our growth and your satisfaction. We actively seek your input to continuously improve our offerings.
Our dedicated team is available to assist you before, during, and after your excursion to ensure a hassle-free experience. Whether it’s a question about your booking or a special request, we’re here to help.
In the unlikely event of an emergency, Explore Canary provides support and coordination to promptly address your needs, ensuring your safety and well-being.
For your safety and enjoyment, we ask that you follow all safety instructions and guidelines provided by Explore Canary and our excursion partners.
Embracing local culture and environment is part of the adventure. We encourage respectful interaction with local communities and ecosystems.
While Explore Canary strives to ensure that all excursion descriptions, images, and information on our website and promotional materials accurately represent the experiences offered, please note that specific details may vary due to factors beyond our control. We reserve the right to make necessary adjustments to itineraries or services to enhance your overall experience. Any such changes will be communicated promptly to manage expectations accordingly.
If you encounter any concerns during your excursion, we are committed to resolving them quickly and effectively, striving for your complete satisfaction.
Local Legislation Applicability: These Terms and Conditions are governed by the laws of Spain and the Canary Islands. Any dispute or claim arising from or related to these terms will be subject to the exclusive jurisdiction of local courts.
Explore Canary is committed to resolving any conflicts amicably and efficiently. We encourage direct communication as the first step in addressing any issues that may arise.
Explore Canary reserves the right to update or modify these General Conditions at any time. All changes will be published on our website and, where applicable, communicated directly to you. Your continued use of our services after any change indicates your acceptance of the new terms.
While we strive to adhere to planned itineraries, changes may be necessary due to factors such as weather conditions, safety issues, or other unforeseen circumstances. Any alteration will be at the guide’s discretion, prioritizing your safety and overall experience.
By completing your reservation with Explore Canary, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full. This agreement represents a binding contract between you and Explore Canary, ensuring a mutual understanding of expectations and responsibilities.
By choosing Explore Canary for your journey in the Canary Islands, you are selecting a partner committed to delivering incredible experiences.
From the moment you book with us to the completion of your journey, we are fully dedicated to make every aspect of your experience smooth, enjoyable, and unforgettable.
We are happy and can’t wait to welcome you and create unforgettable memories together.
Choose Explore Canary if you want to make your vacation in the Canary Islands unforgettable. We combine exclusive excursions, immersive tours, exciting activities and beautiful Accommodations with curated devotion, exceptional service, unbeatable prices, and a personal touch.
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