Welcome to Explore Canary, your trusted partner for exceptional experiences in the Canary Islands.

Our mission is to ensure that every excursion, tour, activity and accommodation booked through us not only meets but exceeds your expectations.

These Terms and Conditions are designed to provide a clear and mutual understanding of our service commitment to you, outlining the responsibilities and expectations of all involved parties.

Company Information

Agencia inmobiliaria y venta de excursiones.
CIF: Y7113137X

Introduction to Our Services

Explore Canary offers a wide range of carefully selected excursions, tours, activities, real estate services and marketing to enhance your visit to the Canary Islands. From booking to the completion of your adventure, we are dedicated to providing a memorable experience. This document describes the contractual agreement between you, our valued client, and Explore Canary, ensuring transparency and trust throughout your journey with us.

Reservation Details

Requirements and Authority

The person booking must be at least 18 years old and have the authority to bind all participants to these conditions.

Accuracy of Information

Accurate and complete information at the time of booking is essential to provide the exceptional service you expect. This includes personal information for all participants, specific needs, and any preferences or requirements.

Confirmation

Booking Confirmation

Once booked, you will receive confirmation detailing the service chosen, including dates, times, and any relevant information needed for your experience.

Deposit and Payment

Some service may require a deposit at the time of booking, with the remaining balance payable on the day of the activity. Payment methods and deadlines will be communicated clearly during booking.

Pricing and Payments

Taxes and Fees Included

All prices include applicable taxes, fees, and charges, with no hidden costs. We aim for transparency in all aspects of our service.

Price Adjustments

Should any changes in taxes, fees, or charges affect the excursion price, we will promptly notify you and adjust your reservation accordingly.

Best Price Guarantee

Value Guarantee: Explore Canary is committed to offering the best value for your experiences.

Cancellations and Modifications

Booking Cancellations

We understand that plans can change. Explore Canary offers a flexible cancellation policy based on the cancellation terms specified for each activity.

Modifications

If you need to modify your booking, we will do our best to accommodate your request, depending on availability and possible price adjustments.

Operator Cancellations

Unexpected Cancellations

In the rare event of an excursion cancellation by the operator due to unforeseen circumstances, Explore Canary will offer alternative arrangements or a full refund, minimizing disruption to your plans.

No-Show Policy

No Refunds

In the event of a no-show, refunds will not be provided under any circumstances. Please ensure timely arrival to avoid inconvenience.

Quality Commitment

Partnering with the Best

Explore Canary collaborates exclusively with top-rated excursion providers known for quality, reliability, and outstanding service. We rigorously vet all partners to ensure they meet our high standards.

Continuous Improvement

Your feedback is vital to our growth and your satisfaction. We actively seek your input to continuously improve our offerings.

Customer Support and Assistance

Personalized Service

Our dedicated team is available to assist you before, during, and after your excursion to ensure a hassle-free experience. Whether it’s a question about your booking or a special request, we’re here to help.

Emergency Assistance

In the unlikely event of an emergency, Explore Canary provides support and coordination to promptly address your needs, ensuring your safety and well-being.

Rights and Responsibilities

Safety Guidelines

For your safety and enjoyment, we ask that you follow all safety instructions and guidelines provided by Explore Canary and our excursion partners.

Respect for Local Customs and Environment

Embracing local culture and environment is part of the adventure. We encourage respectful interaction with local communities and ecosystems.

Our Guarantee

Accurate Descriptions

While Explore Canary strives to ensure that all excursion descriptions, images, and information on our website and promotional materials accurately represent the experiences offered, please note that specific details may vary due to factors beyond our control. We reserve the right to make necessary adjustments to itineraries or services to enhance your overall experience. Any such changes will be communicated promptly to manage expectations accordingly.

Issue Resolution

If you encounter any concerns during your excursion, we are committed to resolving them quickly and effectively, striving for your complete satisfaction.

Legal Framework and Dispute Resolution

Applicable Law and Jurisdiction

Local Legislation Applicability: These Terms and Conditions are governed by the laws of Spain and the Canary Islands. Any dispute or claim arising from or related to these terms will be subject to the exclusive jurisdiction of local courts.

Dispute Resolution

Explore Canary is committed to resolving any conflicts amicably and efficiently. We encourage direct communication as the first step in addressing any issues that may arise.

Changes to General Conditions

Explore Canary reserves the right to update or modify these General Conditions at any time. All changes will be published on our website and, where applicable, communicated directly to you. Your continued use of our services after any change indicates your acceptance of the new terms.

Itinerary Changes

Guide Discretion

While we strive to adhere to planned itineraries, changes may be necessary due to factors such as weather conditions, safety issues, or other unforeseen circumstances. Any alteration will be at the guide’s discretion, prioritizing your safety and overall experience.

Acknowledgement and Acceptance

Binding Acceptance

By completing your reservation with Explore Canary, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full. This agreement represents a binding contract between you and Explore Canary, ensuring a mutual understanding of expectations and responsibilities.

By choosing Explore Canary for your journey in the Canary Islands, you are selecting a partner committed to delivering incredible experiences.

From the moment you book with us to the completion of your journey, we are fully dedicated to make every aspect of your experience smooth, enjoyable, and unforgettable.

We are happy and can’t wait to welcome you and create unforgettable memories together.

Choose Explore Canary if you want to make your vacation in the Canary Islands unforgettable. We combine exclusive excursions, immersive tours, exciting activities and beautiful Accommodations with curated devotion, exceptional service, unbeatable prices, and a personal touch.